Your recorder keeps restarting/rebooting or not loading?
The hard drive is the essential device for storing your recordings as external storage will not work. External storage devices can only be used to export data and store it.
Checks to perform
- Check that you can calmly hear the disk spinning. Any screeching or jolting in the noise of its spin will indicate it’s not rotating correctly.
- Ensure you are using the supplied power supply and that it is working.
- Login into the recorder and check the storage/HDD option to see if the hard drive is being read. This will show you the remaining and total capacity if it’s working.
- Should it be displayed, then it could be an issue with your recording settings.
Should none of these checks indicate if the hard drive is working correctly, then you will need to contact us on the following:
techsupport@domar.com
Solution:
Should the hard drive indeed be faulty, the best solution is to replace the hard drive. Our recorders are tested and work with Seagate, WD (Western Digital) and Toshiba hard drives. Please refrain from using other brands, as they may not work.
Discover everyday privacy protections.
Privacy is Our Priority.
Privacy is a fundamental human right. At Domar CCTV, it is also one of our core values. Your devices are important to your safety. We sell our products to protect your privacy and give you control over your information. It's not always easy, but those are the principles we believe in.
Face Detection Data
Our cameras come with smart face detection features. Face detection data exist only on your device and can be deleted at any time. It does not go anywhere else. Face detection features can be turned off at any time.
Video Footage
Your security footage is protected by your password and cannot be accessed without it. Once you have changed the default password of the device, only manufacturer can reset it, after confirmation of purchase and identity.
Audio Data
Audio recording can be turned on and off if the camera is equipped with a microphone. It cannot be accessed without your password.
App Access
One device can link up with a single mobile app account. However, you may share it with another account and cease sharing at any time.